Prime Concepts Group
Money-Back Guarantee and Returns Policy:
We offer a 60-day,
money-back guarantee on all NEW ITEMS. All items sold
are NEW unless sold through our Scratch-N-Dent sales area, which
are sold "as
is" at a deep discount.  Please contact us within 60 days of
your invoice date if, for any reason, you are not 100% satisfied
with any product you have received from us. Returns
for refunds do not include shipping fees.
Product must be in re-sellable
condition. All items are guaranteed to be delivered as described
in our catalogs and websites. We reserve the right to charge a
restocking fee of up to 25%.
 To take advantage
of our return policy, please call our Customer Service department at:
1-800-946-7804 (U.S.A.)
011-316-942-1111 (International)
or use the
Contact Form
After we receive your complete
request, we will process the refund and our Customer Service
Manager will contact you with the confirmation of your refund.
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